The Internet carries many
different types of data, or information. Text, pictures, video and audio are
commonplace, and the internet treats all these data types the same. They are
just packets of data which have to be shipped from one place to another; it's
that simple. Download our Data Sheet VoIP - How does it
all work? describes how this is done.
But voice is just data and it can also be
broken up into packets and shipped from one place to another. In that respect,
all the facilities we have for the other data types can be applied to voice.
We are used to attaching a text document to an
email; but why not attach a voice message to an email? Why not store a voice
recording in your customer database alongside text documents? After all, it's
only data. It is this ability to treat voice as data which now enables us to
integrate voice and call management in many applications.
Many organisations use some kind of cutomer
information system to track customer contacts and details. Having your phone
system integrated with that can offer enormous customer service
benefits.
