VoIP is particularly suited to a
business environment whereby you are able to give superior customer service and
a big-company image to your customers.
Customers like dealing with responsive
organisations and VoIP telephony is a tool in your box to do that.
Examples of where you can do this include
facilities such as:
Groups or
departments of people can share the incoming call load.
Voice menus so
that customers can select the department they want to talk to.
Overflow handling
so that calls can be answered even when a department is fully busy.
Out of hours call
routing so that customers can reach your nominated service personnel in
an emergency 24 hours a day.
Voicemail (for
individuals and departments) that can be delivered to your email inbox,
wherever that may be, as well as accessible from any phone anywhere in the
world.
Time of day call
routing so you can have different people taking calls at different times
of the day.
Pseudo-departments
made up of people working in different locations or at home can give the
appearance of a physical team in the office.
Work at home.
Wherever you have a broadband connection, you can have a telephone extension.
This enables organisations to deploy homeworkers as if they were in the office.
Coupled with time of day routing, two homeworkers could be facilitated to job
share.
Multi-site
locations are particularly suited to VoIP telephony. Provided there is a
broadband connection at each site, then the extensions at each location all
appear to be one cohesive office. Calls between the sites are free and no
restrictions are imposed on the flexibility and facilities available across all
the sites.
Telephone numbers of your
choice. In addition to being able to use your existing number, you may
have additional telephone numbers in any area code of your choice and have
calls to them terminate at any of your offices.
Integration with IT
systems such as CRM and accounting systems, provides a click to
dial facility on your desktop.
