Bewcastle Consulting have informative leaflets available on a number of topics. These are available free of charge . If you would like us to send you any of these, please email us with your request to info@bewcastle.biz

Our VoIP Information Data Sheets
This series of Datasheets provides general information on Internet Telephony

	What is VoIP and why should you be interested? This Datasheet provides an introduction to Internet telephony and explains its benefits to businesses.
	VoIP - How does it all Work? This Datasheet explains the technology behind Internet Telephony and how it works in practice.
	VoIP Services from Bewcastle Consulting VoIP is not inherently complicated, it's just that the technology is somewhat new to some people and the extensive facilities on offer can be confusing. This Datasheet explains our professional services, designed to assist you through the complexities.
	VoIP Office - Features and Benefits VoIP Office is the name given to the user interface of TelAppliant's telephony Systems supplied by Bewcastle Consulting Ltd. It provides the facility to configure your system to your specific requirements. This Datasheet lists the features of VoIP Office and the underlying telephony system.

The Centrex VoIP Service (hosted IP telephony)

You can find a description of the Centrex service and its benefits to business here. To complement this,
Bewcastle Consulting have produced a series of leaflets which are available to Businesses free of charge.

	What is the Centrex VoIP service? This leaflet describes what the service is and what it will cost to implement.
	Facilities of the Centrex VoIP service The Centrex VoIP service comes with some very sophisticated telephony features often found only on high end and expensive PBX systems. These systems are difficult to justify for small businesses, but now they are available to all. This leaflet explains the buisness benefit of the technology.
	Call charges explained VoIP telephony uses a different charging model to the telphone companies. You subscribe to the service, rent broadband lines and that's it. No call charges for the calls which are routed over the internet. If you have a number of remote offices and each office is VoIP enabled, then all your intra-office calls are free. This leaflet explains the Centrex service call charges and shows how you can make many potential savings on call costs.

Centrex VoIP Service Usage Scenarios
This series of leaflets discuss the various ways that organisations use the flexible facilities afforded by the Centrex VoIP service

	No. 1 - The Centralised (Switchboard) Operation This kind of configuration is based on a traditional receptionist (or telephonist) model. Incoming calls are answered by the receptionist and directed to individual extensions as required by the caller. However, the Centrex VoIP service offers some clever options over and above a traditional PBX.
	No. 2 - Teleworkers and Homeworkers Many organisations deploy staff distributed across many locations, including those who work at home. The provision of telephony to these people can be expensive and can also make them appear to be 'disconnected' and remote from the centre. The Centrex VoIP service solves this problem, providing teleworkers and homeworkers with the facilities of the central telephone service.
	No 3 - The Virtual Project Office In this Scenario, we look at a way in which a geographically distributed team of people are brought together as a cohesive team with a single identity.
	No. 4 - Multi-site Working This kind of configuration suits those organisations which have multiple offices, each of which has its own local clients. Typical of this kind of configuration are Estate Agents, who generally speaking, currently have separate telephone systems which are unintegrated.
	No. 5 - Call-out and Emergency Service scenario Organisations who provide an emergency or out-of-hours call-out service to their clients face a particular difficulty with traditional phone systems, either having to give their clients alternative numbers to call or provide an expensive call centre solution. The Centrex VoIP service provides an elegant and inexpensive alternative.