In addition to the
tangible benefits described, the adoption of internet telephony brings with it
other advantages which, though difficult to measure, are important when
investing in new technology. They are:
- Remote Management
- Industry Standards
Remote Management
Remote Management Remote management is the ability
to run diagnostic tests and to detect equipment faults over the network from a
remote location - typically a specialist diagnostic centre. No longer is it
necessary for a technician to physically visit the site to diagnose a problem
with the equipment. The IT industry has been enjoying the benefits of remote
management for many years, and with the advent of internet-based telephony,
this service is now available for your network-connected PABX and telephones.
Remote management often means that a fault can be detected and repair action
initiated even before the user becomes aware that there is a problem
Industry
Standards
Until now, businesses were obliged to choose
their telephony solution from a range of proprietary solutions. The internet is
one of the most standards-compliant systems in the world; and it is that
feature which makes it so accessible. VoIP telephony systems have inherited
this standards-based philosophy using existing internet standards where
appropriate, and industry open standards for switches and equipment. This gives
you supplier choice and a future-proof, open systems solution.
